Shipping and delivery
We aim to make the journey from our supply network to your location as clear and reliable as possible.
Order processing
Orders are reviewed and prepared for dispatch after payment has been successfully confirmed. Processing times may vary depending on the product, supplier location and stock availability.
Delivery times
Delivery estimates depend on the destination, courier service and availability of the ordered products. Some items may be shipped separately when products are supplied from different warehouses or fulfilment partners.
Tracking your expedition
Once tracking information becomes available, it will be sent to the email address or mobile number used during checkout.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address. Delays caused by incorrect, incomplete or inaccessible delivery information may fall outside our control.
Delays
Courier delays, customs processing, extreme weather, public holidays and supplier disruptions may affect estimated delivery times. Delivery dates should be treated as estimates rather than guarantees.
Damaged or missing deliveries
Report damaged, incomplete or missing deliveries to Expedition Support as soon as possible. Include your order number, a description of the issue and clear photographs where relevant.